Please enable javascript. DreamCloud Concierge:Mattress Removal & Mattress Disposal Services
Mattress

    The DreamCloud Mattress

    The DreamCloud Mattress gives your body the support it needs and the comfort it craves, covered by a custom cooling topper and our Forever Warranty®.

    Starting at $899$1099

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DreamCloud's White Glove Service

Friendly, Fast and Easy Mattress Removal & Disposal Service

Let DreamCloud Sleep Concierge and White Glove Service do the heavy lifting for you.

Buy Mattress With
White Glove Service

365–NIGHT TRIAL
Sleep for 365 nights before deciding DreamCloud is right.

EVERLONG WARRANTY
Maintain a premium experience over a lifetime.

Free Shipping & Returns
If you’re not 100% satisfied, get a full refund.

Financing Available
Affirm offers as low as 0% APR financing.
Prequalify now

365–NIGHT TRIAL
Sleep for 365 nights before deciding DreamCloud is right.

DreamCloud believes in luxurious sleep, period.

We offer world-class customer support from our trial period to Everlong Warranty™ to dedicated customer service Sleep Concierge Team who can help you coordinate your mattress purchase and schedule White Glove Delivery. You can enjoy our optional White Glove Service which provides an easy setup of DreamCloud in the room of your choice, along with optional removal of your existing mattress. DreamCloud believes in bringing you the most luxurious sleep experience, so you can start relaxing, sooner.

Need more information?

Read our FAQ.

How Does It Work?

1

Place Your Order

It’s easy! Order your DreamCloud mattress and select “White Glove Service” as an option before you check out. The mattress is shipped directly to our local White Glove Service provider in your area within the estimated date given at the time of your order. For just $149, your new bed is delivered, set up and you have the option to have your existing bed removed.

2

Get Your Delivery Date

Once your DreamCloud order has arrived to your local White Glove Service provider, you will be notified at the phone number provided at check out within 1-2 days to coordinate a delivery date for your mattress and any other items.

3

Get Set Up

On the delivery day, a White Glove Service representative will set up the mattress in the room of your choice, and remove your existing mattress which is included in the $149 base fee. If you ordered a platform bed, headboard or frame, each item is $45 extra to deliver and set up.


“DreamCloud Sleep offers much more than the standard services that most bed-in-a-box online mattress companies are offering these days, which is something that really sets the company and this mattress apart from the rest.”

- Memoryfoamtalk.com

“DreamCloud Sleep offers much more than the standard services that most bed-in-a-box online mattress companies are offering these days, which is something that really sets the company and this mattress apart from the rest.”

- Memoryfoamtalk.com


Building a DreamCloud bedroom set?

If you add an Adjustable Base or Platform Bed to your order, we’ll set that up for you too for just an extra $45 per item.

365 Night Guarantee

Sleep matters. We give you a year to rest better.

Free Shipping & Returns

DreamCloud provides free shipping and returns right to your door. If you’re not having the best sleep of your life during your 365 night trial, we’ll give you a full refund and work with you to get the item donated or otherwise disposed-of through local organizations within your community.


FAQ


If I return my DreamCloud within the 365 Night Trial can I get my White Glove Service refunded as well?

Your White Glove Service fee is non-refundable once services have been rendered. This means that once your items have been delivered, you will not be able to receive a refund in the case of a return. You will still receive a full refund on your mattress.

I don’t understand how the White Glove Fees work with multiple items?

When you use White Glove Service fees will be applied to every eligible item (Mattress, Platform Bed, Adjustable Base, Bed Frame with Headboard) in the cart. If you choose the service, all eligible items will be delivered and set up. The first White Glove eligible item in cart will incur a fee of $149, if other items are added, each additional eligible item will incur an additional cost of $45. For example, if you have a mattress and platform bed in cart, the total White Glove Service Fee will be $194 ($149 + $45). If you ordered any items that do not require setup such sheets, mattress protector or pillows, we'll deliver those free of any additional charge.

How do returns work with White Glove Service?

DreamCloud provides free shipping and returns right to your door. While your White Glove service fee is non-refundable once your items have been delivered, you can return your mattress up to a full year, and other products up to 50 days. If you’re not having the best sleep of your life within your 365 night trial, we’ll give you a full refund and work with you to get the item donated or otherwise disposed-of through local organizations within your community.

Help! The tracking number is not to my address?

Don’t worry. Your new DreamCloud ships to our local provider in your area which might have a different zip code than your home address.

It’s been 2 days and I still haven’t heard from White Glove Service?

White Glove Service will receive your order in the 2-3 business day time frame usually quoted at checkout. White Glove Service will then reach out within 1-2 additional days of receiving your items to schedule the delivery only once all the items you have ordered have been delivered. Depending on if your items shipped separately, this can add time to the original delivery estimate. Most customers still receive their items within a 2-3 business day period.

Tell me more about the DreamCloud mattress?

DreamCloud is a 15” luxury hybrid mattress combining the best of latex, memory foam, hand crafted Cashmere, tufting and coil technology to provide the best sleep money can buy. The finest destination for exceptional sleep, there truly is no place like DreamCloud. This mattress is designed for every type of sleeper and arrives backed by our Everlong Warranty, plus a full year sleep trial so you can make sure it is right for you, at no risk. DreamCloud arrives straight to your door and you’ll discover there is no place designed to lovingly cradle every inch of the human body and seduce it into sleep. It truly is like sleeping on a cloud. If you like, we can setup your DreamCloud and remove your old mattress. And if you don’t agree, we’ll take DreamCloud back and refund your full purchase.

What is a hybrid mattress?

A hybrid mattress is one that combines the support of a traditional box spring mattress combined with high density foams that offer supreme comfort. For many people, a hybrid mattress is the ideal choice for a mattress since it’s considered to be the “best of all worlds.” Hybrid mattresses allow sleepers to enjoy the sturdy support of coils and the contouring comfort of foam for a restful night’s sleep. With DreamCloud’s plush hand tufted Cashmere cover, high density foams, heat-treated cotton pad to make sure you sleep cool, and patent-pending encased coils to provide the ultimate support, it means that you won’t just go to sleep, you’ll end up Dreaming on a Cloud.

What is the 365 night sleep trial?

DreamCloud provides you with a full year, 365 nights to enjoy DreamCloud and decide if DreamCloud is right for you. Your 365 night trial begins 30 days after delivery of your new mattress. We do this because studies have found that it takes about 30 days for your body to adapt to a new mattress and we want to give you that time to get comfortable with your new DreamCloud before making a final decision. Once the first 30 days are up, your 365 night trial begins. If you decide for any reason during your 365 night trial period that DreamCloud is not your ideal mattress, we’ll remove the mattress from your home and refund your payment. Our risk free trial is 3 times longer than any other we have seen. Our finance customers also enjoy the benefits of our 365 night trial. Some exclusions apply.

What setup do you recommend for the DreamCloud?

DreamCloud will be the dreamiest, most comfortable mattress you have ever owned and is very easy to setup on a suitable basic frame or box spring. Please note DreamCloud is an extremely plush mattress, so make sure your frame can fit a 15” mattress. If you set your DreamCloud up properly, you will feel like you are floating on a bed of clouds every night. And if you need any help with setup, our White Glove Delivery option can help.

Do you offer financing?

Yes, DreamCloud customers are able to finance their purchase via Affirm. Explore Affirm option

When can I expect to receive my DreamCloud?

Your mattress will ship within 2-3 days of purchase. Delivery typically takes 2 - 5 business days once your mattress has shipped, and could be arriving via FedEx Ground delivery. With the White Glove Delivery Service, delivery times may be extended 2-3 days.

How does the DreamCloud feel?

DreamCloud is a premier hybrid mattress that combines soft cashmere, high density foams, and encased coils to bring you the best of all possible dream worlds. It feels like the perfect combination of plush, luxurious, comfort lovingly cradling your body into a blissful night of perfect sleep. Our customer reviews agree that DreamCloud is “like a dream” and DreamCloud sleepers often refer their friends and family to us, saying that it is the best mattress they’ve ever slept on. The best part? You don’t just have to take our word from it, you can book your 365-night trial period on DreamCloud today.

What is the Everlong Warranty?

We guarantee the construction, materials, quality and durability of DreamCloud for the original purchaser- for Everlong. If you own a DreamCloud and sleep on a DreamCloud we believe DreamCloud should be the only mattress you ever need. We back up DreamCloud’s quality in absolute terms, with no wishy washy legal speak, DreamCloud will last longer than you do if you treat DreamCloud right.

How do I return my DreamCloud?

It is rare for people to want to return their DreamCloud due to it being so plush and dreamy - there really is no place like DreamCloud - but when it happens, we make it easy. The DreamCloud Sleep Concierge will work with you to get the item donated or otherwise disposed-of through local organizations within your community. Refunds usually post back to your account in 2 to 3 business days. Just give us a call and a DreamCloud Sleep Concierge representative will walk you through the process.

Process

Order placed with ‘White Glove Setup & Removal’ at checkout.

Local White Glove Provider located.

Order ships to White Glove Provider. Tracking information will reflect delivery to the White Glove provider.

Once ALL items in the order have been confirmed delivered to the White Glove Provider, they will call the customer to schedule the delivery appointment. They should reach out within 1-2 business days. The scheduled delivery date is depending on availability.

The White Glove process adds at least 1-2 business days to the delivery time, and depending on appointment availability, it may be longer than that. The White Glove provider will receive their order in the 2-5 business day time frame usually quoted to the customer for direct to customer orders.


DreamCloud Luxury Bundle

Hybrid Mattress and White Glove Service.

4.8

DreamCloud Luxury Bundle

Hybrid Mattress and White Glove Service.

4.8 Size Specs
Select your mattress size Size Specs
KING - $1,548
Dropdown

CAL KING

$1,599

KING

$1,599

QUEEN

$1,499

FULL

$1,299

TWIN XL

$1,099

One time payment

$1,548$1,748

OR

Financing as low as


Product Specs

Measurements & Dimensions

Twin

39” x 75” x 15”

Queen

60” x 80” x 15”

Twin XL

39” x 80” x 15”

King

76” x 80” x 15”

Full

54” x 75” x 15”

Cal King

72” x 84” x 15”

Twin

39” x 75” x 15”

Twin XL

39” x 80” x 15”

Full

54” x 75” x 15”

Queen

60” x 80” x 15”

King

76” x 80” x 15”

Cal King

72” x 84” x 15”

Construction & Materials

  • 8-Layer Hybrid Design

  • Cashmere Blend Fabric Top Layer

  • Medical Grade Visco Elastic Memory Foam

  • Hi Core 9.2 Grade Foam

  • High Vegetable Base Super Core 5 lb Support Foam

  • Patented Spring Coils with 5 zoned encased micro coils

Certifications

  • DreamCloud is certified pure and better for you and the environment. DreamCloud’s foams are CertiPUR-US® certified.

  • CertiPUR-US® approved foams are made without ozone depleters, PBDE flame retardants, mercury, lead and other heavy metals, formaldehyde, phthalates regulated by the Consumer Product Safety Commission. They are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

Warranty & Shipping

  • This limited Warranty is the strongest in the industry, and it’s Everlong. We guarantee that the DreamCloud mattress will be free from defects in workmanship and materials for as long as you own and use the mattress.

  • Free shipping and free returns in the Contiguous U.S. We ship via FedEx.