Name: Bamboo Platform Bed Frame with Traditional Joinery
Brand: DreamCloud
SKU: bamboocoreframe
Price: 599 USD
Availability: InStock

Question 1

Is the bed frame delivered in one box?

Accepted Answer

Yes, the bed frame is delivered in one box for your convenience.

Question 2

How do I assemble the Bamboo Bed Frame?

Accepted Answer

Enjoy effortless assembly with our Japanese joinery bamboo bed frame. No tools needed—simply connect the pieces for a seamless, sturdy setup.

Question 3

Do you offering financing?

Accepted Answer

DreamCloud has teamed up with Affirm to let you make easy bite-sized payments each month—with or without credit.

Question 4

How does the 60 night product trial work?

Accepted Answer

The 60-night product trial allows you to try the bedroom furniture in the comfort of your home for 60 nights. If you're not completely satisfied within this period, let us know and we'll gladly assist.

Question 5

I also ordered a mattress, will I get the bedroom furniture and mattress at the same time?

Accepted Answer

For your convenience, we ship the furniture and mattress separately. This ensures each item arrives in the best condition and can be handled more easily. You may receive them on different days.

Question 6

Is the Bamboo Bed Frame compatible with all mattress?

Accepted Answer

Yes, the Bamboo Bed Frame is compatible with all mattresses. Still looking for a mattress https://www.dreamcloudsleep.com/mattress

Question 7

Can I use an adjustable base with the Bamboo Bed Frame?

Accepted Answer

TBD

Question 8

Do I need a box spring for the Bamboo bed frame?

Accepted Answer

No box spring is required with the Bamboo Bed Frame. The wood slats provide excellent breathable support.

Question 9

What do I do with DreamCloud if I need to return DreamCloud?

Accepted Answer

Although it is very rare for someone to want to return DreamCloud, your purchase is eligible for a return within our 365-night risk-free sleep trial.

Our DreamCloud Sleep Concierge will figure out the most convenient way to remove your DreamCloud if it isn’t the perfect mattress for you.

Question 10

Do you permit exchanges?

Accepted Answer

Yes, traditional exchanges are handled by returning the original mattress through our returns process.

Call, chat or email our customer service team if there is a problem with your DreamCloud and we’ll work with you to coordinate a return or exchange. It’s up to you if you’d like to purchase your replacement before receiving the refund for your return.

Question 11

Do I need to keep any of the packing materials?

Accepted Answer

No – you don't need to keep any of the packing materials you receive with your DreamCloud. They won't be necessary for any potential returns or replacements.

Question 12

Do I pay for return shipping?

Accepted Answer

No, DreamCloud returns include free shipping, always.

Question 13

What is Affirm?

Accepted Answer

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments from 3, 6, 12, 18, and 24 months. For example, instead of $1,500 up front, pay only $63 a month at 0% APR over 24 months. A down payment may be required.

Question 14

Why buy with Affirm?

Accepted Answer

Here are a few of the advantages of buying with Affirm:

- Buy and receive your purchase now, and pay for it over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.

- If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees.

- The application process is secure and in real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.

- You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.

- Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history.

- Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

Question 15

How does Affirm work?

Accepted Answer

Here are the steps in the Affirm loan application process:

1. Select to pay with Affirm at checkout.

2. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.

3. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.

4. Enter the authorization code into the application form.

5. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.

6. If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done. Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date the merchant completes processing your order.

Question 16

If I've been approved through Affirm, do I have to make a down payment?

Accepted Answer

Maybe - it depends on your loan approval. Sometimes Affirm will approve a customer for a loan, but the loan amount won’t cover the entire purchase. If this happens, Affirm will contact you and let you know that if you choose to purchase with Affirm financing you’ll need to make a down payment.

Question 17

How does Affirm approve borrowers for loans?

Accepted Answer

Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if you don't have an extensive credit history.

Question 18

Does Affirm perform a credit check?

Accepted Answer

Yes, when you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Question 19

Why was I denied financing by Affirm?

Accepted Answer

Please contact Affirm https://helpcenter.affirm.com/us/s/contact-us, Affirm will notify you of the reason(s) for the decision via email.

Question 20

How do I make my payments?

Accepted Answer

Before each payment is due, Affirm will send you reminders via email and SMS that will include your upcoming installment amount and the due date. You can also sign up for autopay so you don’t risk missing a payment. Please follow these steps to make a payment:

1. Go to www.affirm.com/account

2. You will be prompted to enter in your mobile number where you will be sent a personalized security pin.

3. Enter this security pin into the form on the next page and click “Sign In.”

4. You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.

5. You can make a payment utilizing a debit card or ACH bank transfer.

Question 21

Are there any interest or fees associated with Affirm loans (late fees)?

Accepted Answer

Affirm loans vary between 0% APR and 36% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing.

Question 22

When can I expect to receive my delivery?

Accepted Answer

Once our local delivery agent has received your complete order, you’ll be contacted to select a convenient 2-hour delivery and setup window. You can expect delivery of your items within 1-3 business days after you have been contacted. Our White Glove Delivery typically adds at least 1-2 business days to the delivery time.

Question 23

How much is White Glove Delivery?

Accepted Answer

$199 covers White Glove Delivery of two items. Each additional item is $49. You’ll have the option to have your existing mattress removed.

Question 24

What is White Glove Delivery?

Accepted Answer

With White Glove Delivery, your order will ship directly to a local service provider in your area within the estimated date given at the time of your order. You’ll be contacted within 1-3 business days to schedule a delivery date and time that works best for you. Set up and removal of your old mattress will be completed by our provider, so you can relax.

Question 25

What if I need to cancel my order?

Accepted Answer

If for any reason you need to cancel your order please call our Customer Service Team at +1 (833) 237-3269. Once your order has shipped, the White Glove Delivery fee is no longer refundable.

Question 26

Will you remove my old bed frame?

Accepted Answer

Currently, our providers will only remove an old mattress.

Question 27

What should I do to prepare for my in-home setup?

Accepted Answer

To assist with a smooth delivery, please ensure your home is obstruction free (hallway clear and pets put away). The team will install your new sleep solution and safely recycle your existing mattress. They won’t be able to dissemble existing headboard/footboard setups or move them to a different room in your home. On the day of your delivery, you can expect a call when the team is 15-30 minutes away.

Bamboo Core Platform Bed Frame

Naturally durable, beautifully resilient

Rooted in tradition

A bedroom that holds together

Shop The Bamboo Collection

Discover the DreamCloud difference

Amazing mattress!

Best sleep of my life

Most comfortable mattress

Quality sleep

No more morning back pain

Got questions? We've got answers.

Shop

Support

About

Resources

Purchase Safely

Fast Delivery

Convenient Payment

Naturally durable, beautifully resilient

Rooted in tradition

A bedroom that holds together

Shop The Bamboo Collection

Discover the DreamCloud difference

Amazing mattress!

Best sleep of my life

Most comfortable mattress

Quality sleep

No more morning back pain

Got questions? We've got answers.

Bamboo Core Platform Bed Frame

Product Overview

Design / Construction

Product Dimensions

Naturally durable, beautifully resilient

Rooted in tradition

A bedroom that holds together

Shop The Bamboo Collection

Discover the DreamCloud difference

Amazing mattress!

Best sleep of my life

Most comfortable mattress

Quality sleep

No more morning back pain

Got questions? We've got answers.

Shop

Support

About

Resources

Purchase Safely

Fast Delivery

Convenient Payment

Naturally durable, beautifully resilient

Rooted in tradition

A bedroom that holds together

Shop The Bamboo Collection

Discover the DreamCloud difference

Amazing mattress!

Best sleep of my life

Most comfortable mattress

Quality sleep

No more morning back pain

Got questions? We've got answers.