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Popular questions sleepers ask before putting DreamCloud to the 365-night test

the difference

Shouldn't I try the DreamCloud before I buy it?

We think it’s super important to try out your DreamCloud yourself. Sleep studies show that it takes a body 4-6 weeks to adjust to a new mattress. So where better to try out DreamCloud than where it matters: in your own home? Our 365 night sleep trial makes sure you can make sure DreamCloud is right for you, at no risk. The best part? You will be trying DreamCloud in the comfort of your home, and bringing the plush life to your bedroom - where a sleep trial and DreamCloud experience should be.

If DreamCloud is such a great hybrid mattress, why does it cost so much less than others?

We believe great sleep should be accessible to everyone! That’s why we paid just as much attention to the final cost as we did to sourcing innovative fabrics and top-of-the-line materials while building the DreamCloud mattress. We focus on providing the most dreamy, sleep experience with the best materials for a great price. You don’t have to pay thousands of dollars for a luxury mattress. Choose DreamCloud and get your best rest.

Where does DreamCloud ship from?

DreamCloud ships from one of our many distribution centers located within the United States. Expected ship times may vary by product.

How can you offer a Lifetime Warranty while other companies only offer 10 or 15 years?

One of our founding beliefs is that the best things should be built to last. Whilst designing and building DreamCloud we only wanted to use better quality materials, and create a stronger base than other mattresses, which we've acheived. This means that while most normal mattresses only come with a 10 or 15 year warranty, DreamCloud is warrantied for life. We know that investing in a mattress means you're investing in something you'll spend 1/3 of your life sleeping on, which makes this one of the most important purchases you'll make for your home. That’s why we built DreamCloud to last as long as you want to use it. The LifeTime Warranty means that we guarantee your mattress, the materials, and its construction, for a whole lifetime. What could be better than that?

the dreamcloud mattress

What is a DreamCloud Classic Hybrid made of?

A DreamCloud Classic hybrid is constructed with 8 unique layers. 1. Cashmere Comfort Cover The luxurious cashmere blend cover is soft yet durable. The moisture-wicking, breathable fabric dispels heat so you can sleep more comfortably. 2. Quilted Gel Memory Foam CertiPUR-US® Certified gel memory foam is quilted into the cover to provide a responsive contouring feel for comfort. 3. Supportive Quilted Foam CertiPUR-US® Certified supportive standard foam is quilted into the cover to give a cushioning feel, plus more support. 4. Therapeutic Gel-Infused Memory Foam CertiPUR-US® Certified gel memory foam gives adaptive support and unparalleled pressure relief for your neck, shoulders, back, and hips. 5. Dynamic Transition Layer CertiPUR-US® Certified gel foam layer before the springs gives transitional support and helps promote proper spinal alignment & lumbar support. 6. Individually-Wrapped Coils With Extra Edge Support Individually-wrapped steel coils ensure airflow and reduced motion transfer. The perimeter is constructed with thicker coils for exceptional edge support. 7. Stability Base Layer CertiPUR-US® Certified final layer of standard foam gives structure and orovides superior support for the layers on top of it. 8. Shift-Resistant Lower Cover with Handles Our lower cover with tufted borders helps the inner core of your mattress stay perfectly in place. Four handles are included for seamless setup or an easy move.

What sizes are available for the DreamCloud mattress?

The DreamCloud is available in Twin, Twin XL, Full, Queen, King and Cal King

How much does a DreamCloud mattress weigh?

The DreamCloud weight ranges from 50 lbs (Twin) to 107 lbs (Cal King).

How long will my DreamCloud mattress last?

Generally, most mattresses last 7 to 10 years. But at DreamCloud, our goals are simple – a better mattress for the best price.

If your DreamCloud becomes damaged from normal use anytime during your ownership, we will replace your mattress at no charge. It doesn’t matter if it’s 2039.

We designed DreamCloud to outlast heavy long term use, just like any quality product should. Explore our Lifetime Warranty™ further.

How long does it take for a DreamCloud mattress to expand?

How thick is a DreamCloud mattress?

A DreamCloud mattress is 14 inches thick, where it stands taller in comparison to most mattresses. The thickness is because the DreamCloud hybrid mattress comprises layers, including memory foam, springs, and conventional foam. All the mattress layers sync with each other seamlessly to offer the best sleep of your life!

How to clean a hybrid mattress?

Your hybrid mattress requires deep cleaning periodically. So, how to clean a mattress?

Just take ½ cup of fabric cleaner. If you don’t have any mild fabric cleaner available, mix ½ cup white vinegar with ½ cup water.
Put it in a spray bottle and shake it well. Now spray it on the mattress sparingly.
Let it air dry and vacuum it in once done.

However, if you want to remove stains from the mattress, you can use this spot clean method for a quick fix.

Take ½ cup of water and mix it with equal parts of liquid laundry detergent.
Just pour the solution sparingly on the stain and let it sit for at least 30 minutes.
Then take a damp clean rag and wipe it off.

What is the difference between a hybrid mattress and memory foam?

A memory foam mattress is made of polyurethane foam, whereas a hybrid mattress comprises multiple layers of innerspring, coils, and memory foam. However, the support core is the significant difference between the hybrid vs. memory foam mattress.

When compared to memory foam, hybrid mattresses are more breathable and keep you cool throughout the night. Another difference is that while the memory foam offers a hugging sensation, contouring to the shape of your body, a hybrid mattress provides a bouncy feel.

Do you need a box spring with a hybrid mattress?

The answer is No! One may need a box spring for a hybrid mattress only with a metal frame. Otherwise, it is not necessarily needed. Hybrid mattresses can also be effortlessly goes well with all kinds of bed frames and can be placed directly on the floor as well.

Can you flip a hybrid mattress?

One must not flip over a hybrid mattress as it’s bottom layers consist of innerspring. When you flip the hybrid mattress, you basically end up sleeping on the coil system. However, you can rotate your hybrid mattress in every 6 months’ time to enjoy the plush comfort and an at ease sleeping experience.

Which mattress size is best for me?

One of the easiest ways to check the best mattress size for you is to compare it with the mattress you now have. The type of questions you must ask yourself here is;

Is the current mattress too short?
Do you and your partner bump into each other while sleeping?

Once you note your requirements, finding the right mattress size gets easier.
Refer to the mattress sizes chart below to choose the correct size:
Twin Mattress (38” W x 75” L) - is for Children of 2- 12 years
Twin XL Mattress (38” W x 80” L) - is for Children up to 12 years old
Full-Size Mattress (54” W x 75” L) - is for Teenagers, young children, or single with pets
Queen-Size Mattress (60” W x 80” L) - is for Couples, teenagers, young children
King-Size Mattress (76” W x 80” L) - is for Couples with kids
California King Size Mattress (72” W x 84” L) - is for Couples with kids/pets, couples who love to stretch out.

To know more, check our expert mattress size guide.

Which mattress is best for back pain?

Usually, hybrid mattresses, memory foam, and latex are the best mattresses for back pain. This is because these mattresses are medium firm. They contour the pressure points, offering optimal support and maintaining the spinal alignment.
For instance, DreamCloud hybrid mattress supports your natural curve and is excellent for both back and side sleepers.

Why is a hybrid mattress best?

A hybrid mattress is the best as it offers the most of both worlds– innerspring and memory foam.
Hybrid mattresses offer the right height, support, and firmness to relieve pressure. It also provides seamless airflow, ensuring you don’t experience humidity, sweat, or discomfort while sleeping. One can enjoy elevated comfort as these mattresses are made of premium materials with a lifetime warranty.
DreamCloud Hybrid Mattresses come with a budget that doesn’t cost you a bomb and can be easily financed with a figure as low as 0% APR for 24 months. To know more, check our reviews.

payment

What forms of payment are accepted?

We accept American Express, Visa, Mastercard, and Discover, and happily extend financing options via Affirm. We also accept Amazon Pay and PayPal. We do not currently accept any pre-paid credit cards.

Do you offer financing?

Yes, DreamCloud customers are able to finance their purchase via Affirm. Explore your financing options.

financing with affirm

What is Affirm?

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments from 3, 6, 12, 18, and 24 months. For example, instead of $1,500 up front, pay only $63 a month at 0% APR over 24 months. A down payment may be required.

Why buy with Affirm?

Here are a few of the advantages of buying with Affirm: - Buy and receive your purchase now, and pay for it over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget. - If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees. - The application process is secure and in real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds. - You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf. - Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history. - Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

How does Affirm work?

Here are the steps in the Affirm loan application process: 1. Select to pay with Affirm at checkout. 2. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout. 3. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code. 4. Enter the authorization code into the application form. 5. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan. 6. If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done. Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date the merchant completes processing your order.

If I've been approved through Affirm, do I have to make a down payment?

Maybe - it depends on your loan approval. Sometimes Affirm will approve a customer for a loan, but the loan amount won’t cover the entire purchase. If this happens, Affirm will contact you and let you know that if you choose to purchase with Affirm financing you’ll need to make a down payment.

How does Affirm approve borrowers for loans?

Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if you don't have an extensive credit history.

Does Affirm perform a credit check?

Yes, when you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Why was I denied financing by Affirm?

Please contact Affirm https://helpcenter.affirm.com/us/s/contact-us, Affirm will notify you of the reason(s) for the decision via email.

How do I make my payments?

Before each payment is due, Affirm will send you reminders via email and SMS that will include your upcoming installment amount and the due date. You can also sign up for autopay so you don’t risk missing a payment. Please follow these steps to make a payment: 1. Go to www.affirm.com/account 2. You will be prompted to enter in your mobile number where you will be sent a personalized security pin. 3. Enter this security pin into the form on the next page and click “Sign In.” 4. You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make. 5. You can make a payment utilizing a debit card or ACH bank transfer.

Are there any interest or fees associated with Affirm loans (late fees)?

Affirm loans vary between 0% APR and 36% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing.

365-night trial

What is the 365-night sleep trial?

DreamCloud provides you with a full year - 365 nights - to decide if DreamCloud is right for you. We encourage you to take the first 30 days to get to know your new mattress, as it can take this long for your body to adjust to the support and comfort of the DreamCloud.

If you decide for any reason during your 365-night trial period that DreamCloud is not your ideal mattress, a DreamCloud Sleep Concierge will work with you to get the item donated or otherwise disposed-of through local organizations within your community.

Our risk free trial is about 3 times longer than the industry standard. Our finance customers also enjoy the benefits of our 365 night trial. Some exclusions apply.

lifetime warranty™

What’s the DreamCloud Lifetime Warranty™?

The DreamCloud Lifetime Warranty™ is the best warranty in the business. Period. No small type or legal speak.

If DreamCloud becomes damaged from normal use anytime during the original purchaser’s ownership, we will replace or repair your mattress at no charge. It doesn’t matter if it’s 100 years from now.

We designed DreamCloud to outlast heavy long term use, just like quality products should.

What if the mattress compresses and forms impressions?

DreamCloud’s Lifetime Warranty™ has you covered. If impressions are 1.5” or more we will replace or repair your DreamCloud mattress.

How can you offer a Lifetime Warranty™ while other companies only offer 10 or 15 years?

Our goals are really simple – a better mattress for the best price and we never cut corners to do so.
DreamCloud is constructed properly and we spend more on quality products and construction. We can afford to spend more on quality because we have no middlemen and no distributors demanding outsized share of the price of a DreamCloud.

Try DreamCloud risk free for a full year and see for yourself. Explore our Lifetime Warranty™ further

returns & exchanges

What do I do with DreamCloud if I need to return DreamCloud?

Although it is very rare for someone to want to return DreamCloud, your purchase is eligible for a return within our 365-night risk-free sleep trial.

Our DreamCloud Sleep Concierge will figure out the most convenient way to remove your DreamCloud if it isn’t the perfect mattress for you.

Do you permit exchanges?

Yes, traditional exchanges are handled by returning the original mattress through our returns process.

Call, chat or email our customer service team if there is a problem with your DreamCloud and we’ll work with you to coordinate a return or exchange. It’s up to you if you’d like to purchase your replacement before receiving the refund for your return.

Do I need to keep any of the packing materials?

No, you do not need to keep any of the packing materials once you receive your DreamCloud. If at any point you decide to return your DreamCloud, you do not need to worry about putting it back into its original packaging.

Reach out to our DreamCloud Sleep Concierge team via phone, chat or email and we will work with you to get your mattress donated or disposed of locally.

Do I pay for return shipping?

No, DreamCloud returns include free shipping, always.

shipping & delivery

I live in Alaska/Hawaii. Can you ship to me?

Yes, we can ship to Alaska and Hawaii (and we do every day!). There is an additional shipping cost added during checkout.

Can you ship internationally?

No, we currently only ship to the contiguous United States, Hawaii and Alaska.

How much does shipping cost?

Shipping is always free within the contiguous United States, whether you’re purchasing or returning a DreamCloud mattress.

When shipping to Hawaii and Alaska, there is an additional $350 charge.

We do not ship to other U.S. territories, such as Guam and Puerto Rico.

Where are DreamCloud mattresses shipped from?

DreamCloud typically ships to you in 7 - 14 business days from one of our distribution centers in the U.S.

When can I expect to receive my DreamCloud?

Different mattresses and sizes have different ship times. Delivery typically takes 2 - 5 business days once your mattress has shipped, and could be arriving via FedEx Ground delivery.

What is the shipping weight of the DreamCloud mattress?

DreamCloud weighs from 50 lbs (Twin) to 107 lbs (Cal King).

DreamCloud Premier weighs from 67 lbs (Twin XL) to 123 lbs (Cal King).

Your DreamCloud mattress may be slightly heavier than other direct-to-consumer mattresses because it’s built with better, heavier and more durable materials.

Will you remove my existing mattress?

If you'd like to have your old mattress removed, consider adding our White Glove Service to your order. This premium service includes the setup of your new items and the removal of your old ones. The cost is $199 for the first item, with the second item included at no additional charge. Each additional item after that is just $49.

Help! The tracking number is not to my address?

Don’t worry. Your new DreamCloud ships to our local provider in your area which might have a different Zip code than your home address.

dreamcloud advantage

Don't I need to try the DreamCloud first?

Sleep studies show (and consumers agree) that it takes the body about 30 days to adjust to a new mattress. Try DreamCloud where it matters most: in your own home.

Our 365 night sleep trial allows you to make sure your DreamCloud mattress is right for you, at no risk.

If DreamCloud is such a great hybrid mattress, why does it cost so much less than others?

We believe great sleep should be accessible to everyone. That’s why we paid just as much attention to the final cost as we did to sourcing innovative fabrics and top-of-the-line materials while building the DreamCloud mattress.

We focus on providing the most dreamy, sleep experience with the best materials for a great price. So you don’t have to pay thousands of dollars for a luxury sleep experience.

What is the sleep trial?

The sleep trial is a period of time where you get to test out DreamCloud in your own home. With DreamCloud, you’re able to try it out for a full year to decide if it’s the mattress for you. DreamCloud has one of the industry’s top risk free trials that is about 3 times longer than the standard.

If you decide for any reason that DreamCloud is not your ideal mattress, we’ll work with you to donate it or have it disposed-of locally and refund you 100% of your payment.

How can you offer a Lifetime Warranty™ while other companies only offer 10 or 15 years?

Our goals are really simple – a better mattress for the best price and we never cut corners to do so.

DreamCloud is constructed properly and we spend more on quality products and construction. We can afford to spend more on quality because we have no middlemen and no distributors demanding outsized share of the price of a DreamCloud.
Try DreamCloud risk free for a full year and see for yourself. Explore our Lifetime Warranty™ further

What is a hybrid mattress?

A hybrid mattress offers a dreamy mix of contouring memory foam and supportive innerspring coils for the best possible sleep of your life, every night.

For many people, a hybrid mattress is the ideal choice for a mattress since it’s considered to be the “best of all worlds.” Hybrid mattresses allow sleepers to enjoy the sturdy support of coils and the contouring comfort of foam for a restful night’s sleep. You won’t just have a great night’s sleep, you’ll also have a great day.

Why should I choose a DreamCloud mattress?

The DreamCloud and DreamCloud Premier are hybrid mattresses combining the best of cashmere, memory foam and coil technology to provide the best possible sleep money can buy. There truly is no sleep experience like DreamCloud.

This mattress is designed for every type of sleeper and is backed by our Lifetime Warranty™, plus a 365-night sleep trial so you can make sure it is right for you, at no risk. If you decide your DreamCloud isn’t right for you, we’ll take DreamCloud back and refund your full purchase.

DreamCloud arrives straight to your door and you’ll discover there is no place designed to lovingly cushion every inch of your body.

dreamcloud setup & care

How do I assemble my DreamCloud mattress?

DreamCloud is very easy to assemble. Simply open the box and lay your mattress on a suitable basic frame or box spring.

Please note both the DreamCloud and DreamCloud Premier are extremely plush mattresses:

If you purchase the DreamCloud, make sure your frame can fit a mattress with a 14” height.
If you purchase the DreamCloud Premier, make sure your frame can fit a mattress with a 15” height.

Do I need a box spring for my DreamCloud?

No, you don’t need a box spring but you can use a box spring. Your DreamCloud can be placed on any firm, solid surface (like a bed base), that’s structurally capable of supporting the weight of your mattress plus its sleepers.

How long does it take for the DreamCloud mattress to expand?

While you can lay on the bed immediately after opening your mattress, it can take up to 72 hours for your mattress to fully expand.

How do I take care of my DreamCloud mattress?

The best way to care for your DreamCloud mattress is to ensure its placed on a firm, solid surface (like a bed base), that’s structurally capable of supporting the weight of your mattress plus its sleepers.

Aside from that, you can also care for your mattress by:

Changing your bedding once a week to reduce dead skin cells, oils and sweat from coming into contact with your mattress.
Rotating your DreamCloud every three months to encourage even wear across the mattress surface. (No need to flip it though!)
Cleaning dust particles off of your mattress by vacuuming it once a month.
Installing a mattress pad or protector to protect your DreamCloud from spills and other accidental damages.
Neutralize unwanted smells by sprinkling a little baking soda across the bare mattress surface and letting it sit in natural light.

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Popular questions sleepers ask before putting DreamCloud to the 365-night test

top questions

What is DreamCloud made of?

How long does it take for a DreamCloud mattress to expand?

Does the DreamCloud sleep hot?

What more can you tell me about the DreamCloud mattress?

What setup do you recommend for the DreamCloud?

What is a hybrid mattress?

What is the 365-night sleep trial?

What is the Lifetime Warranty™?

How do I return my DreamCloud?

Do you offer financing?

When can I expect to receive my DreamCloud?

How do DreamCloud mattresses feel?

the difference

Shouldn't I try the DreamCloud before I buy it?

If DreamCloud is such a great hybrid mattress, why does it cost so much less than others?

Where does DreamCloud ship from?

How can you offer a Lifetime Warranty while other companies only offer 10 or 15 years?

the dreamcloud mattress

What is a DreamCloud Classic Hybrid made of?

What sizes are available for the DreamCloud mattress?

How much does a DreamCloud mattress weigh?

How long will my DreamCloud mattress last?

How long does it take for a DreamCloud mattress to expand?

How thick is a DreamCloud mattress?

How to clean a hybrid mattress?

What is the difference between a hybrid mattress and memory foam?

Do you need a box spring with a hybrid mattress?

Can you flip a hybrid mattress?

Which mattress size is best for me?

Which mattress is best for back pain?

Why is a hybrid mattress best?

payment

What forms of payment are accepted?

Do you offer financing?

financing with affirm

What is Affirm?

Why buy with Affirm?

How does Affirm work?

If I've been approved through Affirm, do I have to make a down payment?

How does Affirm approve borrowers for loans?

Does Affirm perform a credit check?

Why was I denied financing by Affirm?

How do I make my payments?

Are there any interest or fees associated with Affirm loans (late fees)?

365-night trial

What is the 365-night sleep trial?

lifetime warranty™

What’s the DreamCloud Lifetime Warranty™?

What if the mattress compresses and forms impressions?

How can you offer a Lifetime Warranty™ while other companies only offer 10 or 15 years?

returns & exchanges

What do I do with DreamCloud if I need to return DreamCloud?

Do you permit exchanges?

Do I need to keep any of the packing materials?

Do I pay for return shipping?

shipping & delivery

I live in Alaska/Hawaii. Can you ship to me?

Can you ship internationally?

How much does shipping cost?

Where are DreamCloud mattresses shipped from?

When can I expect to receive my DreamCloud?

What is the shipping weight of the DreamCloud mattress?

Will you remove my existing mattress?

Help! The tracking number is not to my address?

dreamcloud advantage

Don't I need to try the DreamCloud first?

If DreamCloud is such a great hybrid mattress, why does it cost so much less than others?

What is the sleep trial?

How can you offer a Lifetime Warranty™ while other companies only offer 10 or 15 years?

What is a hybrid mattress?

Why should I choose a DreamCloud mattress?

dreamcloud setup & care

How do I assemble my DreamCloud mattress?

Do I need a box spring for my DreamCloud?

How long does it take for the DreamCloud mattress to expand?

How do I take care of my DreamCloud mattress?

Sleep Specialists Available 24/7

Chat with us