DreamCloud Returns

EXPERIENCE THE MOST LUXURIOUS SLEEP OF YOUR LIFE FOR 365 NIGHTS, GUARANTEED.

BOOK A YEAR'S NIGHT STAY ON DREAMCLOUD

Risk Free 365 Night Trial

Your sleep trial begins the day your DreamCloud is delivered, and lasts a full year. Enjoy 365 risk-free nights on DreamCloud and if you haven't had the best year of sleep in your life, you can send it back.

Feel Confident in Your Sleep

Sleep experts agree it can take weeks or even months for your body to adjust to a new mattress. We believe that you should sleep on a mattress all four seasons before you decide that it's the perfect fit. DreamCloud gives you the time you need to feel confident in your sleep.

TrueTufted™ Cashmere Top for True Comfort

DreamCloud has been loving made with a hand tufted Cashmere cover and layers of premium foam and coils so you can enjoy tne most luxurious sleep of your life. It's rare that anyone sends DreamCloud back, but we understand that sleep is personal, and when it does happen we give you your money back - no questions ask.

Free to Return, Money Back Guaranteed

We offer free shipping and returns right to yo,ur door. If you're not 100% satisfied after 365 nights, we'll give you a full refund and come pick up your bed - no questions asked.Just contact the DreamCloud Concierge Team and schedule a convenient pickup date. After we receive the mattress, you can expect your full refund to process in just a few days.

RETURNS MADE EASY

With DreamCloud, returns are rare, but they do happen. DreamCloud offers a 365 night trial period so you can feel confident in your sleep. We know that even the most plush and luxurious mattress won’t be perfect for everyone since sleep is personal. When you purchase DreamCloud, you can rest assured if it’s not the best sleep of your life, you can schedule a no-hassle return and receive a full refund in the First year, guaranteed

FREQUENTLY ASKED QUESTIONS

If you need to return DreamCloud, simply call, chat, or email the DreamCloud Sleep Concierge to start your no-hassle return.

First, a representative from our DreamCloud Sleep Concierge will ask for photos of the mattress to confirm your original purchase. You can take them on your phone and send them to us. Then you will receive a short return questionnaire where you can request a preferred time for pick up. Once the DreamCloud Sleep Concierge has this information, we will set up your return at a date and time convenient for you. After the mattress has been received at our facility, you will get a full refund. Normally this takes 3-5 business days.

First, a representative from our DreamCloud Sleep Concierge will ask for photos of the mattress to confirm your original purchase. You can take them on your phone and send them to us. Then you will receive a short return questionnaire where you can request a preferred time for pick up. Once the DreamCloud Sleep Concierge has this information, we will set up your return at a date and time convenient for you. After the mattress has been received at our facility, you will get a full refund. Normally this takes 3-5 business days.

Yes. We offer free shipping and returns on DreamCloud.

Once your returned item is received at the DreamCloud warehouse, we will process your refund. It is typical for refunds to take 3-5 business days to post back to the payment method you provided.

Our friendly DreamCloud Sleep Concierge is always ready to help with your return via phone, chat or email.

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