DreamCloud Return Policy

EXPERIENCE THE MOST LUXURIOUS SLEEP OF YOUR LIFE FOR 365 NIGHTS, GUARANTEED.

Effective Date: 02/14/2019

BOOK A YEAR'S NIGHT STAY ON DREAMCLOUD

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Risk Free 365 Night Trial

Your new DreamCloud mattress provides a luxurious sleep experience all night, every night. We want you to try it out for yourself and see, risk-free. Our industry-leading 365 night trial begins the day you receive your new mattress. If you haven’t had the best year of sleep in your life, you can send it back for a full refund, guaranteed. For more information regarding our trial policy, see below.

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Feel Confident in Your Sleep

Sleep experts agree it can take weeks or even months for your body to adjust to a new mattress. We believe that you should sleep on a mattress all four seasons before you decide that it's the perfect fit. DreamCloud gives you the time you need to feel confident in your sleep.

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TrueTufted™ Cashmere Top for True Comfort

DreamCloud has been lovingly-made with a Cashmere cover and layers of premium foam and coils so you can enjoy the most luxurious sleep of your life. Our Cashmere-polyester blend cover provides the most breathable, soft sleep you’ve ever had.

A Luxurious Returns Experience

With DreamCloud, returns are rare but they do happen. DreamCloud offers a 365 night trial period starting the day you receive your new mattress so you can feel confident in your sleep. We know that even the most plush and luxurious mattress won’t be perfect for everyone since sleep is personal. When you purchase a DreamCloud, you can rest assured that if it’s not the best sleep of your life, you can receive a full refund at any point during your year-long trial period, guaranteed.

Points to Consider Before Returning

If you’re not experiencing the best sleep of your life on your new DreamCloud mattress, it may be due to some other aspects of your sleep experience. High thread count sheets may be restricting airflow around your body while you sleep and an old, unsupportive pillow may be causing you to toss and turn or wake up stiff. Try our DreamCloud Sheets and DreamCloud Memory Foam Pillow with your new mattress. Each of these has been specially-designed to complement the DreamCloud mattress to give you the ultimate luxury sleep experience.

Luxury of the DreamCloud caliber deserves proper support. An older, sagging, worn-down box spring or other type of foundation may be doing your DreamCloud a disservice and preventing you from experiencing the best sleep of your life. We offer a variety of foundations that are designed to provide proper support for your new mattress, including the DreamCloud Platform Bed, Frame with a Headboard, and for those that want to tailor their sleep experience to their favorite sleeping position–our Adjustable Frame.

Studies have shown that it takes about 30 days for your body to adjust to a new mattress, even longer for those who are currently sleeping on an unsupportive, worn-down mattress. With DreamCloud, we encourage you to take the first 30 days to fully adjust to your new mattress before making any permanent decisions about it. We’re confident that you’ll love it once your body fully adapts to the plush support and luxury of your new DreamCloud that we offer an industry-leading 365-day trial period. For more details, see below.

Return/Exchange Policies

You may cancel an order any time prior to processing. You may return any of your products for a full refund (not including fees for shipping, White Glove Service, state-based recycling fees, and/or promotional value) subject to the terms and conditions for returns for each of our products.

Refunds will be issued in the form of the original payment. If you purchased a product using an offer code, the dollar value of the offer code will not be refunded or credited back if any or all products are returned.

Promotional Items Included With Mattress Purchase: If you wish to return your mattress, you may either keep, return, donate, or dispose of the promotional items included with your mattress purchase. The value of all promotional items included with your mattress purchase will not be deducted from the total value of the mattress return, regardless of the above option you choose to exercise. Due to the nature of our promotional products, we cannot physically receive opened and/or used products; however, if your promotional items are used and/or opened and you do not want them, you may donate or dispose of them at your preference and convenience. We currently accept returns of unopened promotional products at this time.

Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as return and refund requests as described herein. After returning the product to be exchanged, you may place an order for the replacement product. You may only request one exchange. No refunds will be given for fees for shipping or for White Glove Service.

If you wish to return any products you purchased from us, please contact Customer Service by clicking here to initiate a return request. Once the products have been returned and if such products fulfill the terms and conditions herein, you will be refunded the entire amount paid for such products less the value of: (i) any offer code or other discounts, (ii) any included promotional products, (iii) fees for shipping, and/or (iv) fees for White Glove Services.

Below is a breakdown of the terms and conditions of the return and exchange policy per product category. These terms and conditions apply to product returns and/or exchanges as described, and no returns will be accepted if the products do not meet these conditions:

The return request for an opened mattress can be made no earlier than 30 days after delivery. The return request for an opened mattress must be made no later than 365 days after delivery.

Unopened mattresses are eligible for return and refund after delivery.

To return, products must be in a condition where we can donate them, with only normal wear and tear (in our sole discretion).

Products must have been used only for its intended purpose. This includes using the product on an appropriate base, frame, or foundation. Environmental damage, such as mold, due to the misuse of the product in this way voids return eligibility.

Mattresses that have not been opened within 90 days of delivery are considered misuse of the product and are ineligible for warranty claims and returns.

You must submit all required information and documentation requested by our Customer Care team to complete your return within 30 days of your return request. If you do not, the return request must be re-submitted.

Products shipped outside of the contiguous United States are not eligible for return.

You have 50 nights after delivery to return your DreamCloud pillow(s). To be eligible for return, your DreamCloud pillow(s) must be in clean and undamaged condition (in our sole discretion). 

DreamCloud sheets may be returned within 50 days of delivery if the sheets are unopened and in their original packaging. Due to the nature of DreamCloud sheets, all opened items are not eligible for returns or refunds.

The DreamCloud mattress protector may be returned within 50 days of delivery if the mattress protector is unopened and in its original packaging. Due to the nature of the DreamCloud mattress protector, all opened items are not eligible for returns or refunds. 

The DreamCloud adjustable base is eligible for return within 50 days of delivery. Additionally, your adjustable base has a 3-year manufacturer’s warranty.

The DreamCloud platform bed is eligible for return within 50 days of delivery. Additionally, your foundation has a 3-year manufacturer’s warranty. 

The DreamCloud bed frame with headboard is eligible for return within 50 days of delivery. Additionally, your bed frame with headboard has a 3-year manufacturer’s warranty.

The DreamCloud metal bed frame is eligible for return within 50 days of delivery.

Begin Your Return

A Specialist is ready to help you through every step of the way.
Please contact us by clicking here
Available 7 Days a Week, 8 AM – 4 PM PST
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